Terms and Conditions - Flat Clearance Shepherds Bush

Services Provided

We offer comprehensive flat clearance services tailored to meet your specific needs in Shepherds Bush. Our services include the removal of unwanted items, furniture, and waste, ensuring a clutter-free living space.

Types of Services

• Standard Clearance: Removal of non-hazardous household items.
• Full Clearance: Detailed removal including furniture and appliances.
• Recycling Services: Eco-friendly disposal and recycling of eligible items.

Service Limits

Our services are limited to residential flats within the Shepherds Bush area. We do not handle industrial clearances or hazardous materials removal.

Fees and Payment

Our pricing structure is transparent and competitive, designed to provide value while maintaining high service standards.

Pricing Structure

• Hourly Rates: Charged based on the time required for clearance.
• Fixed Rates: Available for standard clearance packages.
• Additional Charges: Applicable for oversized items or special disposal requirements.

Payment Terms

Payments are due upon completion of the service. We accept various payment methods, including credit/debit cards and bank transfers.

Customer Responsibilities

To ensure a smooth clearance process, customers must adhere to the following responsibilities:

Preparing for Flat Clearance

• Ensure all personal valuables are removed prior to clearance.
• Provide clear access to all areas requiring clearance.
• Inform us of any specific items requiring special handling.

Access and Permissions

Customers must grant permission for our team to access the property at the scheduled time. Unauthorized access will lead to service delays.

Company Responsibilities

We are committed to providing reliable and efficient services while maintaining the highest standards of professionalism.

Service Guarantee

• Timeliness: We strive to complete clearances within the agreed timeframe.
• Quality Assurance: All items are handled with care and disposed of appropriately.

Liability

While we take utmost care in handling your belongings, we are not liable for any pre-existing damage or unforeseen incidents during the clearance process.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both parties.

How to Cancel

• Provide at least 24 hours notice for cancellation.
• Contact our customer service team via email or phone.

Refund Policy

If you cancel within the stipulated time frame, a full refund will be processed. Cancellations made within 24 hours of the scheduled service may incur a nominal fee.

Dispute Resolution

In the unlikely event of a dispute, we aim to resolve it amicably and efficiently.

Mediation and Arbitration

• Mediation: Initial attempts to resolve disputes through mediation.
• Arbitration: If mediation fails, disputes will be settled through binding arbitration.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

By using our Flat Clearance Shepherds Bush services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.